Consultancy Disability Inclusive App Development (Closed)

Presentation of the Context

Special Talent Exchange Program (STEP) for better, more inclusive policies that adequately and systematically address the needs and rights of persons with disabilities. STEP advocacy strategy on inclusive development concentrates on strengthening the inclusion and mainstreaming of persons with disabilities particularly focusing on women and girls with disabilities facing double discrimination, sexual harassment and gender-based violence.

STEP/s advocacy is embedded in the 2030 Agenda on Sustainable Development and its “Leave no one behind” principles, as well as in the UN Convention on the Rights of Persons with Disabilities. STEP with support from UNHCR, aims for saving lives, protecting rights and building a better future for people forced to flee their homes because of conflict and persecution. We lead international action to protect refugees, forcibly displaced communities and stateless people.


STEP is a program dedicated to promoting better, more inclusive policies that address the needs and rights of persons with disabilities, with a special focus on women and girls with disabilities who face double discrimination, sexual harassment, and gender-based violence. The program’s advocacy is grounded in the 2030 Agenda for Sustainable Development and the “Leave no one behind” principles, as well as in the UN Convention on the Rights of Persons with Disabilities.

Project Overview:

The purpose of this document is to outline the Terms of Reference (TOR) for the development of a Disability Inclusive mobile application. The application aims to empower individuals with disabilities and enhance accessibility.

Project Objectives:

  1. Develop a custom mobile application for both Android platforms, with a strong focus on inclusivity and accessibility for individuals with disabilities.
  2. Create an intuitive and user-friendly interface that accommodates various disabilities, including visual and hearing impairments.
  3. Provide essential features and functionalities to address the specific needs of the target user base.
  4. Implement secure hosting and cloud services to ensure the reliability and scalability of the application.

Scope of Work:

The following are the key components of the project’s scope of work:
App Development:

  • Design and develop a mobile application that is compatible with Android platforms.
  • Implement accessibility features for users with visual and hearing impairments.
  • Create an interactive and user-friendly interface.
  • Ensure compatibility with screen readers, voice commands, and other assistive technologies.
  • Provide text-to-speech (TTS) functionality.
  • Incorporate closed captioning and subtitles for multimedia content.
  • Offer adjustable font sizes and styles.
  • Develop voice command options for navigation.
  • Implement high-contrast user interfaces and adaptable color schemes.
  • Include tactile feedback and audible cues for user interface elements.
  • Comply with Web Content Accessibility Guidelines (WCAG) for accessibility.

Hosting and Cloud Services:

  • Provide secure hosting for the application.
  • Ensure high uptime and reliability.
  • Scale hosting resources as needed to accommodate user growth.
  • Implement data backup and recovery procedures.
  • Provide ongoing maintenance and support for hosting services.

Testing and Quality Assurance:

  • Conduct rigorous testing to ensure the application’s functionality and accessibility.
  • Perform usability testing with individuals with disabilities to gather feedback.
  • Resolve any issues or bugs identified during testing.

Training and Support:

  • Provide training to the STEP team on using and maintaining the application.
  • Offer ongoing technical support to address any questions or issues.


The consultancy is expected to be completed within 3 months.

Eligibility Criteria:

In the pursuit of securing app development services for our Disability Inclusive mobile application project, we seek eligible companies or firms who possess a comprehensive skill set and the requisite experience.

Eligible applicants should have a demonstrated track record in the design and development of mobile applications, particularly those with a strong commitment to accessibility and inclusivity.

Eligible candidates should be prepared to collaborate closely with our team, conduct thorough testing, and offer ongoing support and training.

How to Apply:

  • Companies/firms must submit the quotation/proposal with detailed budget breakdown and envelope should be sealed.
  • Quoted rates must be inclusive of all taxes.
  • Please kindly place the label “App Development” in the top-right corner of the envelope.
  • The firms must be registered with the relevant authorities and have valid NTN
  • All payments will be made through cross cheques/Bank Transfer in favor of vendor official account.
  • Deadline for the quotation submission will be 20th Augutst 2023.

Quotations must be submitted to the following address before the deadline: House 27, Street 09, Sector G-13/3, Islamabad.

Download the TORs to Click Here